How do I return an item?
Items that qualify for return status must meet the following criteria (information available below "Return Policy.")
ALL ITEMS ARE INSPECTED FOR QUALITY BEFORE THEY ARE PACKAGED AND SHIPPED.
We will NOT be responsible if items arrived damaged. So shipping insurance is highly recommended to be requested and purchased by the buyer. Shipping insurance must be requested BEFORE you check out.
Shipping insurance is NOT available on free shipping or regular shipping services. Shipping insurance is an added cost to us so buyers must request and pay for the shipping insurance if you need it BEFORE your package is shipped. All shipping insurance is purchased in the buyer's name so that compensation is directly given to the buyer not through us. We only help you to fill out the paperwork for the insurance purchase.
CUSTOM ORDERS, MIX AND MATCH ORDERS, AND CLEARANCE ORDERS ARE FINAL SALES. NO EXCHANGES AND NO REFUNDS FOR THOSE CATEGORIES.
We do offer samples so please ask for this if you need this before purchasing large quantities if you are not familiar with how to use to our products.
ALL OTHER ORDERS PLEASE FOLLOW THE GUIDELINES BELOW:
We accept returns for exchange or refund 7 calendar days after delivery of the product. All returns or exchanges must be approved on a case by case basis. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way. Items returned or exchanged must be in conditions that can be resell again to someone else.
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must NOT be a special order or a custom order. All Special orders, custom orders, mix and match orders, back ordered items, are ALL SALES FINAL and are NOT eligible for refunds, exchanges, or store credits.
* -must NOT be a Clearance or Final Sale lot, listing, or order. All Clearance and Final Sale orders are Final Sale and are NOT eligible for refunds, exchanges, or store credits.
If an item is received damaged: We inspect ALL items before they are packaged and shipped. So we cannot be responsible for damaged items if no insurance is requested or purchased by buyer before shipment. If Insurance was purchased, we will guide you through the process of contacting the insurance company to file your claims. All insurance are purchased in the name of the buyer so all compensation will be directly given to the buyer and not through us. Insurance compensation takes time to process the claims, so buyer need to be patience and follow the guidelines of the insurance policy to receive their compensation.
If an item is incorrectly shipped by us: This is a very easy fix. Please contact Customer Support immediately, as soon as you receive your package and let us know of the problem. Items that you did not order but received from us will qualify for store credit or a cash refund or exchange. If you want to exchange for an item that we no longer have instock, and backordered is not an option, we can ship you a comparable product (in which we will discuss with you before shipment).
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs of items that are exchanged, refund, and store credits.
If we sent you the wrong item by mistake, we will pay for the return shipping cost of those items. And will pay for the shipping cost to ship you the correct item (or comparable).